To our Clients, vendors and company partners:
First I want to thank our clients for the trust they have placed in the Stahlka Agency. As President I wanted to take a moment to update each of you with regards to the measures we are taking to ensure the safety of our employees while also maintaining the high level of service we deliver to each of you.
Our management team has met continuously over the past few days and will take action to:
- Establish policies that reduce the potential spread of the COVID-19 virus.
- Ensure the health and safety of our employees
- Provide uninterrupted service to your business and families.
As we have continued to monitor and assess the quickly changing dynamic of the COVID-19 virus, we have made the decision to implement a remote work from home strategy with our employees. Over the past few days we have ramped up our efforts to provide the necessary technology to all of our employees to accomplish this without interruption to you while also maintaining the same high level of security of your data.
Excellent service to our customers remains our top priority , this change allows us to deliver upon that promise while also maintaining the safety and wellness of our employees. All direct phone numbers for your assigned account manager will not change and they will have access to all of technology to manage your service requests.
Our main office number of 716-634-7070 will continue to be answered when you call from 8:30am to 4:30pm M-F and your calls will be directed to your assigned account manager as usual. You can also email anyone in our company with the format of (first initial last name @emsinsurance.com)
In the interest of social distancing recommended by the CDC we will also:
- Implement a strategy of virtual meetings with our clients, vendors and carrier partners.
- We will suspend all visitation to outside client offices and internal onsite meetings with insurance carrier representatives.
During this unprecedented time we will work hard keep you informed of any information that we feel would be helpful while you manage the challenges this crisis has created for your business or family. We will continually update our FB page and our website at www.stahlka.com with valuable information.
Thank you for your patience and understanding and most importantly for allowing our agency to service your insurance needs.
Mark E. Stahlka, CIC